--- title: "Cancellation Terms | National Wilderness Leadership Institute" description: "Cancellation Terms - National Wilderness Leadership Institute" lang: en json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://www.nwli.org/#organization", "name": "National Wilderness Leadership Institute", "alternateName": "NWLI", "url": "https://www.nwli.org/", "description": "Wilderness First Aid and CPR training provider in Virginia offering AHA and Red Cross certification courses.", "areaServed": { "@type": "State", "name": "Virginia" } }, { "@type": "WebSite", "@id": "https://www.nwli.org/#website", "url": "https://www.nwli.org/", "name": "National Wilderness Leadership Institute", "publisher": { "@id": "https://www.nwli.org/#organization" } } ] }, { "@context": "https://schema.org", "@type": "LocalBusiness", "name": "National Wilderness Leadership Institute", "description": "Your premier cpr training and certification provider. Empowering individuals and organizations with life-saving skills.", "url": "https://nwli.org", "logo": "https://banevizehfkontceykws.supabase.co/storage/v1/object/public/company-logos/company-logo-1773275193050.png", "image": "https://banevizehfkontceykws.supabase.co/storage/v1/object/public/company-logos/company-logo-1773275193050.png", "telephone": "571.500.6954", "email": "registrar@nwli.org", "address": { "@type": "PostalAddress", "streetAddress": "12310 Pinecrest Rd Suite 201", "addressLocality": "Reston", "addressRegion": "VA", "postalCode": "20191", "addressCountry": "US" }, "sameAs": [ "https://www.facebook.com/nwliorg", "https://www.instagram.com/nwliorg/", "https://www.linkedin.com/company/national-wilderness-leadership-institute" ] } ] --- [![National Wilderness Leadership Institute](https://banevizehfkontceykws.supabase.co/storage/v1/object/public/company-logos/company-logo-1773275193050.png)National Wilderness Leadership Institute ](/) [Home](/)Find a Class[Corporate](/corporate)[Courses](/courses)[Shop](/shop)[AED Sales](/corporate/aed-sales)AboutNews [Login](/auth)[Book a Class](/classes) # Cancellation Terms ## At National Wilderness Leadership Institute, we are committed to providing high-quality CPR training and certification. We understand that circumstances can change, and we strive to be fair and transparent in our cancellation and refund procedures. Please review the following policy carefully. ### **NWLI Refund, Transfer & Chargeback Policy** **1\. No‑Refund Policy** All purchases made for NWLI courses, trainings, and services are **final**. NWLI maintains a strict **no‑refund policy** for all program registrations, regardless of circumstance. We understand that true emergencies may occur. In the event of a **documented emergency**, participants may request a **one‑time transfer** to another NWLI course under the conditions below. **2\. Emergency Transfer Policy** Participants experiencing a documented emergency may transfer their enrollment to another course subject to the following terms: A **$35 transfer fee** applies. The replacement course must **begin within one year** of the original course’s start date. Transfers are **subject to availability**. **Only one transfer** is permitted per enrollment. - Transfers cannot be used to bypass the no‑refund policy. **3\. No Chargebacks / Dispute Agreement** By completing registration, all participants (“Everyone Listed”) agree **not to file bank or credit card disputes** (“chargebacks”) as a means of circumventing this policy. Participants must contact NWLI directly with any concerns regarding billing or services received. **4\. Chargeback Fraud** Submitting a false dispute—such as claiming “Service Not Received” or “Not as Described” when services were delivered or made available—is considered **Chargeback Fraud**. False or fraudulent chargebacks will result in: - **$750 in damages**, **plus** - All **legal**, **court**, **collection**, and **administrative costs** incurred by NWLI. - NWLI may provide banks, payment processors, or courts with: - A copy of this policy - Attendance records - Communication logs - Service access logs - Any additional documentation proving services were rendered or made available Chargeback Fraud harms small organizations by causing financial loss, administrative burden, and long‑term damage to merchant accounts. **5\. Governing Law (Commonwealth of Virginia)** This Refund, Transfer & Chargeback Policy is governed by and shall be construed in accordance with the laws of the **Commonwealth of Virginia**, without regard to its conflict‑of‑law principles. **6\. Venue & Jurisdiction (Virginia Courts)** Any dispute, claim, or legal action arising out of or relating to: this policy, your program registration, your payment(s), or any NWLI services provided, shall be resolved **exclusively** in: the **state courts of Fairfax County, Virginia**, or the **United States District Court for the Eastern District of Virginia**, Alexandria Division. By registering, participants consent to the **personal jurisdiction**, **venue**, and authority of these courts. Participants further agree **not to contest** jurisdiction or venue and waive any argument that these courts constitute an inconvenient forum. **7\. Acceptance of Terms** By completing registration, participants acknowledge, understand, and agree to **all terms** outlined in this Refund, Transfer & Chargeback Policy, including the Virginia governing‑law and jurisdiction provisions. - - **Business Hours:** \[Your Business Hours, e.g., Monday - Friday, 9:00 AM - 5:00 PM eastern Thank you for choosing National Wilderness Leadership Institute for your CPR training needs. 5.0 out of 5 [(207 Google reviews)](https://search.google.com/local/reviews?placeid=ChIJrbIKetwn_wgRVWwm2pHx4ZY) ![Carrie Roling](https://lh3.googleusercontent.com/a-/ALV-UjVYDpDM1CUH1klIsLi37yhnEsuLM5W7Avytg_f60ZplXNCwbvL7Tg=s128-c0x00000000-cc-rp-mo) Carrie Roling Friendly, experienced and knowledgeable courses. Highly recommend. The stories are memorable and instructors made it comfortable to ask questions. 2 months ago ![J de Vallance](https://lh3.googleusercontent.com/a/ACg8ocIvplQQ4NQwMsvTuCs1LCAVrN0NRMMy0hqPVKq3d3empIUYTQ=s128-c0x00000000-cc-rp-mo) J de Vallance Really informative and helpful practical application! Our office is much better prepared for an emergency. 3 months ago ![Jaden Tham](https://lh3.googleusercontent.com/a-/ALV-UjWmJJjGbqk8qNEIAnlzAy0Lt1Veby5LF6QrPEYpuKMn76WzLGCH=s128-c0x00000000-cc-rp-mo) Jaden Tham Very informative and thorough. Class felt shorter than I expected and was the most informative BLS class I’ve been to thus far. 3 months ago [![National Wilderness Leadership Institute](https://banevizehfkontceykws.supabase.co/storage/v1/object/public/company-logos/company-logo-1773275193050.png)](/) Your premier cpr training and certification provider. Empowering individuals and organizations with life-saving skills. [](https://www.facebook.com/nwliorg)[](https://www.instagram.com/nwliorg/)[](https://www.linkedin.com/company/national-wilderness-leadership-institute) ### Quick Links - [Find a Class](/classes) - [Our Courses](/courses) - [Meet Our Instructors](/instructors) - [Blog](/blog) - [About Us](/about) ### Certifications - [Red Cross Adult and Pediatric First Aid/CPR/AED - Blended](/courses/red-cross-adult-and-pediatric-first-aid-cpr-aed-blended) - [Red Cross Basic Life Support for Health Care Providers - Blended](/courses/red-cross-basic-life-support-for-health-care-providers-blended) - [Wilderness First Aid (WFA)](/courses/wilderness-first-aid-wfa) - [AHA BLS Provider](/courses/aha-bls-provider) - [Red Cross Adult CPR & AED](/courses/red-cross-adult-cpr-aed) ### Contact Us - 571.500.6954 - registrar@nwli.org - 12310 Pinecrest Rd Suite 201, Reston, VA 20191 [CPRSearch Member](https://www.cprsearch.com) © 2026 National Wilderness Leadership Institute. 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